INFORMATION TECHNOLOGY
The centre of technical expertise in the credit management and real estate sector shares the knowledge acquired with our analysts on a daily basis, thus promoting creative change and innovation.
Our technical team, responding to specific requirements in the development of advanced services in the area of market analysis e nel risk management, has developed experiences and innovative solutions in the area of Information Gathering, Tax Assessment, Data Integrity, Artificial Intelligence, Governance e Business Intelligence.
The group’s know-how has also made it possible to develop Context Analysis and Semantic Analysis models and to patent an innovative Master Legal® process for mass judicial recovery.
THE MAIN OPERATING TOOLS
VISUAL IVR
Web Application for smartphones and PCs, which allows customer contact by email or SMS. Excellent for independently settling an outstanding payment, sending information documents and as a reminder of the status of the repayment plan.
CRAWLER
Semantic research software. It autonomously searches the web for numbers and addresses in public databases for data enrichment.
ROOMS
Real-time monitoring of work groups in terms of:
• Attendance
• Percentage of work activity
• Notes added
• Contacts made
• Emails sent
• Files handled
DIALER DATA CONTROL
Enables statistical data collection and monitoring of work sessions through customizable dashboard for each product.
PREDICTIVE REMOTE WORKING
The Dialer integrated into the CMR automatically provides calls directly to operators, reducing waiting times and increasing availability.
