CREDIT MANAGEMENT

We invest in expertise and innovation

The Credit Management area of ​​iQera is dedicated to the management of problem loans, both of banking / financial origin and of a commercial nature (Utility and Telco).

Thanks to many years of experience in the sector and robust investments in the IT sector,iQera is configured asservices platform capable of providing high added value services, both e2e – from the management of the first unpaid up to the state of non-performing loans – and stand alone.

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AUM since 2003

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Debtors managed since 2003

SERVICES

Dedicated consultancy and customized solutions.

BACK OFFICE

Administrative, operational and para-legal activities in support of credit area services.

COLLECTION

Set of processes carried out by specific, distinct teams dedicated to individual types of credit
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CUSTOMER CARE ADMINISTRATIVE & BPO

Activities in support of credit management. Service offered by the subsidiary Serfin
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FULL OUTSOURCING

Analysis and management of credit portofolios and clustering of recovery strategies

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INFO PROVIDING E LEASING

Info Providing and Business Intelligence, activities, anti-fraud services and asset risk assessment

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LITIGATION

Legal advice and litigation management, debt collection and due diligence

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CREDIT RECOVERY

Specific procedures for dealing with different type of insolvency in a diversified manner. Service offered by the subsidiary Serfin
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THE METHOD

We create operational synergies

iQera is the only Italian servicer that has structured a consolidated expertise and experience in the world of credit and real estate. Credit management in iQera, therefore, benefits from a natural integration of real estate skills for the benefit of the evaluation of assetsasset to guarantee credit.

The integratedasset-based management approach has enhanced credit management in several ways with particular regard to:

  • Advisory activities for credit assignments: ex-ante evaluation of the credit portfolio through the preparation of real estate and creditBusiness Partner complete assessment of the credit position with the elaboration of different recovery scenarios based on the approach and methodologies used by investors; management presentation with each investor to support a fair price.
  • Management of single name UTP practices resolved through the signing of debt restructuring agreements with anasset based approach that reflect recovery strategies negotiated with the debtor.
  • Support to real estate executions through a specific auction incentive activity aimed at involving the largest number of participants, through advertising and assistance activities.